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Educational

Reports

Identify the weaknesses of your hotel.  Improve practically all your departments.

How they work

The Hotelier Academy team:

  • Performs a complete remote control of your hotel's online presence as well as of all your sales & communication channels.

  • Visits the property and reviews all the stages of the visitors' stay, recording and evaluating both your procedures and your staff.

  • Provides a complete evaluation report regarding the channels you use, the stages of guest-stay, and your hotel facilities. The report includes tangible improvement suggestions and examples that will not only upgrade your property but also train your staff.

Benefits

Hotelier Academy's Reports:

  • Immediately locate and improve any possible mistakes or malfunctions in your hotel operation.

  • Train your staff on vital issues that affect your hotel operation and your guests' experience.

  • Monitor your third-party affiliates and find tangible solutions to potential omissions.

1

Guests 

encounter the hotel online

  • Website

  • Booking Engine

  • OTAs

  • Review Websites

  • Social Media

  • Photoshoot

  • Video

2

Guests wait for the date of their trip

  • Pre-arrival communication

  • Feeling of anticipation

  • Upselling actions

3

Guests arrive

at the hotel

  • Transfer procedure

  • Check-in procedure

  • First entrance in the room

  • Welcome treat

4

Guests stay

at the hotel

  • In-room facilities & experiences

  • Breakfast

  • Food experience

  • Spa experience

  • Communication and upselling actions

5

Guests depart from the hotel

  • Goodbye gift

  • Regular communication

  • Inclusion in loyalty program

Stages we check

Are you a Hotelier?

Discuss with us the educational needs of your business

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Copyright: Hotelier Academy, a Destsetters Project, ©2020

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