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Educational

Reports

Identify the weaknesses of your hotel.  Improve practically all your departments.

1

Guests 

encounter the hotel online

  • Website

  • Booking Engine

  • OTAs

  • Review Websites

  • Social Media

  • Photoshoot

  • Video

2

Guests wait for the date of their trip

  • Pre-arrival communication

  • Feeling of anticipation

  • Upselling actions

3

Guests arrive

at the hotel

  • Transfer procedure

  • Check-in procedure

  • First entrance in the room

  • Welcome treat

4

Guests stay

at the hotel

  • In-room facilities & experiences

  • Breakfast

  • Food experience

  • Spa experience

  • Communication and upselling actions

5

Guests depart from the hotel

  • Goodbye gift

  • Regular communication

  • Inclusion in loyalty program

Stages we check

Are you a Hotelier?

Discuss with us the educational needs of your business

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